Return & Refund Policy
Always shop with confidence at AUALIRUG
Shopping with confidence – we always know what you want.
Our confidence accompanies you whenever and wherever you shop with AUALIRUG – the confidence of understanding that if you are not completely satisfied with our products, just simply return it to us and we will provide you with the full refund following the guidelines outlined below.
Non-custom orders for domestic order
If you change your mind or for any reasons you are not satisfied with our rug(s), you can return it within 14 days for a full refund if the item is unused with the original statue. You are more than welcome to return the product(s), but we will not be able to cover the return shipping occurred.
Non-custom orders for international order
If for any reason you are not satisfied with your rug, you can return it within 14 days for a full refund if the item is unused with the original situation, but we will not be able to cover the shipping fees (delivery fee and return fee).
If you place a customised order, it will no extra charge for the artwork!! – It is all included in our service. The starting point is a deposit. If you change your mind and decide to cancel the order for your customised product(s), you are required to contact us within three (3) business days from your order date. If not, the deposit cannot be refund.
Customs and import taxes
Buyers are responsible for paying any customs and import taxes that may apply. We are not in the responsibility for any delays due to customs regulation.